Returns & warranty
Sending a kit back
Returns, refunds and warranty claims go through the store where you bought your LAZORA kit, under that store's policy.
Returns
Through your order
Start a return from the order page at the store.
Warranty
Through your order
Faulty chargers, motors or mounts are handled by the same store.
Before you return
- Chargers: test on a second outlet and check the plug fits the port.
- Motors: check wiring polarity and the fuse.
- Makeup: keep the original case; opened cosmetics may follow hygiene rules.
- Mounts: keep all bolts and backing plates together.